Like the grand dames who donned them in times past, there is a definite delicacy to Cocotay's signature vintage accents. Because of this, should your design require repair within 3 months of purchase, the cost will be compliments of Cocotay. Shipping will need to be paid for by the client. Beyond 3 months, a fee will be applied to any repair based on time spent and materials used. Keep in mind that while Cocotay will make repairs related to the stones or the structures of a piece, we are most likely unable to repair vintage accents. Vintage embellishments are simply irreplaceable and largely irreparable. Please feel free to contact us, of course, as we will always try our very best for our clients!
For further information on Cocotay repairs, please contact firstname.lastname@example.org. You must provide a RTV # in order to ship item(s) back to our headquarters. Otherwise, your package will be sent back to you.
Orders are shipped using USPS or UPS. Please contact Cocotay if you would like us to overnight your package. Please note that due to package-insurance protocol, overnight packages must be signed for by recipient. If you would like further information on shipping policies, please email us at email@example.com.
NOTE: Delivery schedules are subject to circumstances beyond the carrier's control such as, weather conditions and mechanical problems. Cocotay does not deliver to PO and APO/FPO box addresses. Further, Cocotay does not allow re-routing of packages while in transit for security reasons.
All returns and exchanges muse be made within 14 days - once your order has been received. All discounted items are final sale, no exceptions. In order to conduct a return or exchange, please email us at firstname.lastname@example.org to get a Return Authorization #. Please note that items returned without a RA # will not be accepted. All returned items must remain unworn and in original packaging.
Unfortunately, Cocotay is not responsible for items lost or damaged in the return process. Please use delivery confirmation, as well as package insurance, to track items being shipped back to Cocotay Design.